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Dispatch

Dispatch occurs within 24 hours of payment being made.

We dispatch orders Monday to Friday 9am to 5pm AEST.

In case we need to contact you or obtain further information from you to verify an order, we will notify you within 1 working day after you have placed the order.

If any unforeseen circumstances arise causing us to not dispatch your goods in the above time frames we will notify you immediately.

Shipping Costs

Calculated at checkout.

Courier

We use Australia Post and Sendle to deliver our quality products.

Courier Liability

Erin Kemp Naturopath & Remedial Massage takes no liability for orders lost or damaged in transit via Australia Post and or Sendle.

To see if you are eligible for compensation with Australia Post due to a lost or damaged order you can read more here.

Tracking

To keep up to date on where your order is use the Aust Post tracking app located at https://auspost.com.au/

Shipping Information